Summary

Periodically review the work progress, performance, and issues.

Description

The work "progress” is the status of the work as viewed at a particular time when the work activities performed so far and their results and impacts are reviewed with relevant stakeholders (especially work group representatives and work group management) to determine whether there are significant issues or performance shortfalls to be addressed.

Status or progress reviews are work reviews to keep relevant stakeholders informed. These reviews can be informal and may not be specified explicitly in work plans.

Example Work Products



  1. Documented work review results


Subpractices



1. Regularly communicate status on assigned activities and work products to relevant stakeholders.

Managers, staff, customers, end users, suppliers, and other relevant stakeholders are included in reviews as appropriate.



2. Review the results of collecting and analyzing measures for controlling the work.

The measurements reviewed include those measurements collected for service parameter measures identified in work planning (e.g., availability, number of users) and can include those measurements collected for measures of customer satisfaction.

Refer to the Measurement and Analysis (MA) (CMMI-SVC) process area for more information about aligning measurement and analysis activities and providing measurement results.



3. Identify and document significant issues and deviations from the plan.

4. Document change requests and problems identified in work products and processes.

Refer to the Configuration Management (CM) (CMMI-SVC) process area for more information about tracking and controlling changes.



5. Document the results of reviews.

6. Track change requests and problem reports to closure.