Summary

CMMI® (Capability Maturity Model® Integration) models are collections of best practices that help organizations to improve their processes. These models are developed by product teams with members from industry, government, and the Software Engineering Institute (SEI).

This model, called CMMI for Services (CMMI-SVC), provides a comprehensive integrated set of guidelines for providing superior services.

Description

Requirements Management (REQM) (CMMI-SVC)Capacity and Availability Management (CAM) (CMMI-SVC)Service Continuity (SCON) (CMMI-SVC)Work Planning (WP) (CMMI-SVC)Supplier Agreement Management (SAM) (CMMI-SVC)Risk Management (RSKM) (CMMI-SVC)Work Monitoring and Control (WMC) (CMMI-SVC)Integrated Work Management (IWM) (CMMI-SVC)Quantitative Work Management (QWM) (CMMI-SVC)Measurement and Analysis (MA) (CMMI-SVC)Decision Analysis and Resolution (DAR) (CMMI-SVC)Configuration Management (CM) (CMMI-SVC)Causal Analysis and Resolution (CAR) (CMMI-SVC)Process and Product Quality Assurance (PPQA) (CMMI-SVC)Service Delivery (SD) (CMMI-SVC)Incident Resolution and Prevention (IRP) (CMMI-SVC)Service System Development (SSD) (CMMI-SVC)Strategic Service Management (STSM) (CMMI-SVC)Service System Transition (SST) (CMMI-SVC)Organizational Process Focus (OPF) (CMMI-SVC)Organizational Process Definition (OPD) (CMMI-SVC)Organizational Process Performance (OPP) (CMMI-SVC)Organizational Training (OT) (CMMI-SVC)Organizational Performance Management (OPM) (CMMI-SVC)Capability Level 3 Defined (CMMI-SVC)Capability Level 2 Managed (CMMI-SVC)Capability Level 1 PerformedProject and Work Management (CMMI-SVC)Service Establishment and Delivery (CMMI-SVC)Support (CMMI-SVC)Process Management (CMMI-SVC)Management (CMMI-SVC)There is no text description available, yet

The CMMI-SVC model provides guidance for applying CMMI best practices in a service provider organization. Best practices in the model focus on activities for providing quality services to customers and end users. CMMI-SVC integrates bodies of knowledge that are essential for a service provider.

The CMMI-SVC, V1.3 model is a collection of service best practices from government and industry that is generated from the CMMI V1.3 Architecture and Framework. CMMI-SVC is based on the CMMI Model Foundation or CMF (i.e., model components common to all CMMI models and constellations ) and incorporates work by service organizations to adapt CMMI for use in the service industry.

CMMI-SVC provides a comprehensive set of best practices for providing services. CMMI for Development (CMMI-DEV) can be treated as a reference for the development of the service system, which supports delivery of the service [SEI 2010a]. In cases in which the service system is large and complex, the CMMI-DEV model can be effectively used to develop such a system. (See the definition of “service system” in the glossary.)

Contains

Management (CMMI-SVC)
Generic elements are called “generic” because the same statement applies to multiple process areas. A generic element de…
Staged Representation (CMMI-SVC)
The staged representation offers a systematic, structured way to approach model-based process improvement one stage at a…
Continuous Representation (CMMI-SVC)
The continuous representation offers maximum flexibility when using a CMMI model for process improvement. An organizatio…
Process Areas alphabetically (CMMI-SVC)