Measurement and Analysis (MA) (CMMI-SVC)

The Measurement and Analysis process area involves the following activities:

• Specifying objectives of measurement and analysis so that they are aligned with identified information needs and work, organizational, or business objectives
• Specifying measures, analysis techniques, and mechanisms for data collection, data storage, reporting, and feedback
• Implementing the analysis techniques and mechanisms for data collection, data reporting, and feedback
• Providing objective results that can be used in making informed decisions and taking appropriate corrective action

The integration of measurement and analysis activities into the processes of the work supports the following:

• Objective planning and estimating
• Tracking actual progress and performance against established plans and objectives
• Identifying and resolving process related issues
• Providing a basis for incorporating measurement into additional processes in the future

The staff required to implement a measurement capability may or may not be employed in a separate organization-wide program. Measurement capability may be integrated into individual work groups or other organizational functions (e.g., quality assurance).

The initial focus for measurement activities is at the work group level. However, a measurement capability can prove useful for addressing organization- and enterprise-wide information needs. To support this capability, measurement activities should support information needs at multiple levels, including the business, organizational unit, and work group to minimize re-work as the organization matures.

Work groups can store work-specific data and results in a work-specific repository, but when data are to be used widely or are to be analyzed in support of determining data trends or benchmarks, data may reside in the organization’s measurement repository.

Measurement and analysis of product components provided by suppliers is essential for effective management of the quality and costs of the work. It is possible, with careful management of supplier agreements, to provide insight into data that support supplier performance analysis.

Measurement objectives are derived from information needs that come from work, organizational, or business objectives. In this process area, when the term “objectives” is used without the “measurement” qualifier, it indicates either work, organizational, or business objectives.