Service Establishment and Delivery (CMMI-SVC)

This figure shows process areas associated with the management of services at the work group level. Most of the process areas shown in this diagram are in the Project and Work Management process area category, with the exception of Service Delivery. The reason that this diagram refers to “service management” rather than “work management” is that the Service Delivery process area contributes both to Project and Work Management as well as to Service Establishment and Delivery, but can only be part of a single process area category in a CMMI model. The name “service management” better expresses the overall scope of the figure rather than the name of a single process area category.