Summary

The service continuity plan is verified and validated.

Description

Verifying and validating the service continuity plan helps to ensure preparedness for various threats and vulnerabilities before a significant disruption occurs. This practice enables reviews, tests, and demonstrations to be conducted in a relatively benign environment.

Accomplishing verification and validation includes selecting appropriate methods, conducting verification and validation, and analyzing results.

 

Examples of verification methods include the following:
  • Inspections
  • Peer reviews
  • Audits
  • Walkthroughs
  • Analyses
  • Simulations
  • Testing
  • Demonstrations


 

Examples of validation methods include the following:
  • Discussions with end users, perhaps in the context of a formal review
  • Prototype demonstrations
  • Functional demonstrations (e.g., testing a backup file system, exercising an alternative communication network to coordinate service delivery, switching to manual processes)
  • Pilots of training materials
  • Tests of the service system and its components by end users and other relevant stakeholders


 

SSD Addition
The Service System Development process area contains practices that focus on verifying and validating service system components and services. The guidance found there can be useful when implementing verification and validation of service continuity plans.

Refer to the Service System Development (SSD) (CMMI-SVC) process area for more information about verifying selected service system components against their specified requirements.

Contains

SCON.SP 3.1 Prepare for the Verification and Validation of the Service Continuity Plan
Prepare for the verification and validation of the service continuity plan.
SCON.SP 3.2 Verify and Validate the Service Continuity Plan
Verify and validate the service continuity plan.
SCON.SP 3.3 Analyze Results of Verification and Validation of the Service Continuity Plan
Analyze the results of verifying and validating the service continuity plan.