IPM.SP 2.1 Manage Stakeholder Involvement

Stakeholder involvement is managed according to the integrated plan and defined process for the work.

The supplier agreement provides the basis for managing supplier involvement in the work. Supplier agreements (e.g., interagency and intercompany agreements, memoranda of understanding, memoranda of agreement) that the work group makes with stakeholder organizations, which can be product or service providers or recipients, provide the basis for their involvement.

These agreements are particularly important when the work group’s delivered services are integrated into a larger service delivery context.

Example Work Products

1. Agendas and schedules for collaborative activities
2. Recommendations for resolving relevant stakeholder issues
3. Documented issues (e.g., issues with stakeholder and service system requirements, architecture, design)

Subpractices

1. Coordinate with relevant stakeholders who should participate in work activities.

The relevant stakeholders should already be identified in the work plan.

2. Ensure work products that are produced to satisfy commitments meet the requirements of the recipients.

 

The work products produced to satisfy commitments can be services.

This task typically includes the following:

• Reviewing, demonstrating, or testing, as appropriate, each work product produced by relevant stakeholders
• Reviewing, demonstrating, or testing, as appropriate, each work product produced by the work group for other work groups with representatives of the work groups receiving the work product
• Resolving issues related to the acceptance of the work products

3. Develop recommendations and coordinate actions to resolve misunderstandings and problems with requirements.