Summary

Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization’s processes and process assets.

Description

The purpose of this generic practice is to collect process related experiences, including information and artifacts derived from planning and performing the process. Examples of process related experiences include work products, measures, measurement results, lessons learned, and process improvement suggestions. The information and artifacts are collected so that they can be included in the organizational process assets and made available to those who are (or who will be) planning and performing the same or similar processes. The information and artifacts are stored in the organization’s measurement repository and the organization’s process asset library.

 

Examples of relevant information include the effort expended for the various activities, defects injected or removed in a particular activity, and lessons learned.


Refer to the Integrated Work Management (IWM) (CMMI-SVC) process area for more information about contributing to organizational process assets.


Refer to the Organizational Process Definition (OPD) (CMMI-SVC) process area for more information about establishing organizational process assets.


Subpractices



1. Store process and product measures in the organization’s measurement repository.



The process and product measures are primarily those measures that are defined in the common set of measures for the organization’s set of standard processes.



2. Submit documentation for inclusion in the organization’s process asset library.



3. Document lessons learned from the process for inclusion in the organization’s process asset library.



4. Propose improvements to the organizational process assets.



CAR Elaboration

 

Examples of process related experiences include the following:
  • Action proposals
  • Number of action proposals that are open and for how long
  • Action proposal status reports


CM Elaboration

 

Examples of process related experiences include the following:
  • Trends in the status of configuration items
  • Configuration audit results
  • Change request aging reports


DAR Elaboration

 

Examples of process related experiences include the following:
  • Number of alternatives considered
  • Evaluation results
  • Recommended solutions to address significant issues


IRP Elaboration

 

Examples of process related experiences include the following:
  • Trends in time required to resolve service incidents
  • Number of times the incident management system is accessed and for what purpose (e.g., identify workaround for known incident)
  • Results of applying workarounds and implementing action proposals


IWM Elaboration

 

Examples of work process related experiences include the following:
  • Defined process for the work
  • Number of tailoring options exercised by the work group to create its defined process
  • Interface coordination issue trends (i.e., number identified, number closed)
  • Number of times the process asset library is accessed for assets related to work planning by work group members
  • Records of expenses related to holding face-to-face meetings versus holding meetings using collaborative equipment such as teleconferencing and videoconferencing
  • Work group’s shared vision
  • Team charters


OPD Elaboration

 

Examples of process related experiences include the following:
  • Submission of lessons learned to the organization’s process asset library
  • Submission of measurement data to the organization’s measurement repository
  • Status of the change requests submitted to modify the organization’s standard process
  • Record of non-standard tailoring requests


OPF Elaboration

 

Examples of work process related experiences include the following:
  • Criteria used to prioritize candidate process improvements
  • Appraisal findings that address strengths and weaknesses of the organization’s processes
  • Status of improvement activities against the schedule
  • Records of tailoring the organization’s set of standard processes and implementing them on identified work activities


OPM Elaboration

 

Examples of process related experiences include the following:
  • Lessons learned captured from analysis of process performance data compared to business objectives
  • Documented measures of the costs and benefits resulting from implementing and deploying improvements
  • Report of a comparison of similar development processes to identify the potential for improving efficiency


OPP Elaboration

 

Examples of work process related experiences include the following:
  • Process performance baselines
  • Percentage of measurement data that is rejected because of inconsistencies with the process performance measurement definitions


OT Elaboration

 

Examples of process related experiences include the following:
  • Results of training effectiveness surveys
  • Training program performance assessment results
  • Course evaluations
  • Training requirements from an advisory group


PPQA Elaboration



 

Examples of process related experiences include the following:
  • Evaluation logs
  • Quality trends
  • Noncompliance reports
  • Status reports of corrective actions
  • Cost of quality reports for the work


QWM Elaboration

 

Examples of process related experiences include the following:
  • Records of quantitative management data from the work, including results from the periodic review of the actual performance of the subprocesses selected for management against established interim objectives for the work
  • Suggested improvements to process performance models


REQM Elaboration

 

Examples of process related experiences include the following:
  • Requirements traceability matrix
  • Number of unfunded requirements changes after baselining
  • Lessons learned in resolving ambiguous requirements


RSKM Elaboration

 

Examples of process related experiences include the following:
  • Risk parameters
  • Risk categories
  • Risk status reports


SAM Elaboration

 

Examples of process related experiences include the following:
  • Results of supplier reviews
  • Trade studies used to select suppliers
  • Revision history of supplier agreements
  • Supplier performance reports


SCON Elaboration

 

Examples of process related experiences include the following:
  • Revision history for the list of threats and vulnerabilities that could significantly disrupt the delivery of services
  • Risk exposure to significant service disruption
  • Changes to risk exposure
  • Costs associated with service continuity activities
  • Verification and validation analysis reports


SD Elaboration

 

Examples of process related experiences include the following:
  • Number of issues raised over terms in the service agreement (following its implementation)
  • Measures of service system component use, availability, and performance
  • Trends in lead time for responding to service requests
  • Reviews of the results of service request responses


 

SSD Addition

SSD Elaboration

 

Examples of process related experiences include the following:
  • List of requirements for a service or service system that are ambiguous
  • Number of requirements introduced at each phase of the work lifecycle
  • Lessons learned from the requirements allocation process
  • Results of make, buy, or reuse analyses
  • Design defect density
  • Results of applying new methods and tools
  • Records of the receipt of service system components, exception reports, confirmation of configuration status, and results of readiness checking
  • Percentage of total development effort spent in service system integration (actual to date plus estimate to complete)
  • Defects found in the service system and test environment during service system integration, verification, and validation
  • Peer review records that include conduct time and average preparation time


SST Elaboration

 

Examples of process related experiences include the following:
  • Deployment assessment artifacts
  • Post deployment review results and lessons learned


STSM Elaboration

 

Examples of process related experiences include the following:
  • Customer requests for new services
  • Customer questions to clarify service descriptions
  • Status of change requests submitted to modify the organization’s standard services
  • Record of non-standard tailoring requests


WMC Elaboration

 

Examples of process related experiences include the following:
  • Records of significant deviations
  • Criteria for what constitutes a deviation
  • Corrective action results


WP Elaboration

 

Examples of process related experiences include the following:
  • Work data library structure
  • Work attribute estimates
  • Risk impacts and probability of occurrence