Summary

Train the people performing or supporting the process as needed.

Description

The purpose of this generic practice is to ensure that people have the necessary skills and expertise to perform or support the process.

Appropriate training is provided to those who will be performing the work. Overview training is provided to orient people who interact with those who perform the work.

 

Examples of methods for providing training include self study; self-directed training; self-paced, programmed instruction; formalized on-the-job training; mentoring; and formal and classroom training.


Training supports the successful execution of the process by establishing a common understanding of the process and by imparting the skills and knowledge needed to perform the process.

Refer to the Organizational Training (OT) (CMMI-SVC) process area for more information about developing skills and knowledge of people so they can perform their roles effectively and efficiently.


CAM Elaboration

 

Examples of training topics include the following:
  • Roles, responsibilities, and authority of the capacity and availability management staff
  • Capacity and availability management standards, procedures, and methods


CAR Elaboration

 

Examples of training topics include the following:
  • Quality management methods (e.g., root cause analysis)


CM Elaboration

 

Examples of training topics include the following:
  • Roles, responsibilities, and authority of the configuration management staff
  • Configuration management standards, procedures, and methods
  • Configuration library system


DAR Elaboration

 

Examples of training topics include the following:
  • Formal decision analysis
  • Methods for evaluating alternative solutions against criteria


IRP Elaboration

 

Examples of training topics include the following:
  • Service incident criteria
  • Interacting with those who report service incidents and those who are affected by them
  • Incident management system
  • Analysis techniques (e.g., Ishikawa or fishbone diagrams, Pareto analysis, histograms)


IWM Elaboration

 

Examples of training topics include the following:
  • Tailoring the organization’s set of standard processes to meet the needs of the work
  • Procedures for managing the work based on the defined process for the work
  • Using the organization’s measurement repository
  • Using organizational process assets
  • Integrated management
  • Intergroup coordination
  • Group problem solving
  • Building the work group’s shared vision
  • Team building


MA Elaboration

 

Examples of training topics include the following:
  • Statistical techniques
  • Data collection, analysis, and reporting processes
  • Development of goal related measurements (e.g., Goal Question Metric)


OPD Elaboration

 

Examples of training topics include the following:
  • CMMI and other process and process improvement reference models
  • Planning, managing, and monitoring processes
  • Process modeling and definition
  • Developing a tailorable standard process
  • Developing work environment standards
  • Ergonomics


OPF Elaboration

 

Examples of training topics include the following:
  • CMMI and other process improvement reference models
  • Planning and managing process improvement
  • Tools, methods, and analysis techniques
  • Process modeling
  • Facilitation techniques
  • Change management


OPM Elaboration

 

Examples of training topics include the following:
  • Cost benefit analysis
  • Planning, designing, and conducting pilots
  • Technology transition
  • Change management


OPP Elaboration

 

Examples of training topics include the following:
  • Process and process improvement modeling
  • Statistical and other quantitative methods (e.g., estimating models, Pareto analysis, control charts)


OT Elaboration

 

Examples of training topics include the following:
  • Knowledge and skills needs analysis
  • Instructional design
  • Instruction techniques (e.g., train the trainer)
  • Refresher training on subject matter


PPQA Elaboration

 

Examples of training topics include the following:
  • Application domain
  • Customer relations
  • Process descriptions, standards, procedures, and methods for the work
  • Quality assurance objectives, process descriptions, standards, procedures, methods, and tools


QWM Elaboration

 

Examples of training topics include the following:
  • Basic quantitative (including statistical) analyses that help in analyzing process performance, using historical data, and identifying when corrective action is warranted
  • Process modeling and analysis
  • Process measurement data selection, definition, and collection


REQM Elaboration

 

Examples of training topics include the following:
  • Application domain
  • Requirements definition, analysis, review, and management
  • Requirements management tools
  • Configuration management
  • Negotiation and conflict resolution


RSKM Elaboration

 

Examples of training topics include the following:
  • Risk management concepts and activities (e.g., risk identification, evaluation, monitoring, mitigation)
  • Measure selection for risk mitigation


SAM Elaboration

 

Examples of training topics include the following:
  • Regulations and business practices related to negotiating and working with suppliers
  • Acquisition planning and preparation
  • Commercial off-the-shelf product acquisition
  • Supplier evaluation and selection
  • Negotiation and conflict resolution
  • Supplier management
  • Testing and transition of acquired products
  • Receiving, storing, using, and maintaining acquired products


SCON Elaboration

 

Examples of training topics include the following:
  • Service system and its components
  • Business functions and resources used to support the operation of the service system (and thus service delivery)
  • Contents of the service continuity plan
  • Relevant local, state, and federal disaster preparedness activities


SD Elaboration

 

Examples of training topics include the following:
  • Roles, responsibilities, and authority of the service delivery staff
  • Service agreement, service requests, and service delivery standards, procedures, and methods
  • Request management system
  • Other service system components


 

SSD Addition

SSD Elaboration

 

Examples of training topics include the following:
  • Specialized knowledge in a particular service domain
  • Requirements definition, analysis, elicitation, specification, modeling, and tracking
  • Design methods
  • Common service system component and interface design patterns
  • Standards (e.g., product, safety, human factors, security, delivery, environmental)
  • Integration methods, tools, and facilities
  • Verification and validation principles, standards, methods, tools, and facilities
  • Peer review preparation and procedures
  • Meeting facilitation


SST Elaboration

 

Examples of training topics include the following:
  • Transition planning and monitoring
  • Transition notification strategies
  • Rollback and back-out approaches
  • Post-deployment review process


STSM Elaboration

 

Examples of training topics include the following:
  • Strategic planning techniques such as scenario planning, SWOT, and needs analysis
  • Market research techniques
  • Product planning and management
  • Portfolio management
  • Marketing communication


WMC Elaboration

 

Examples of training topics include the following:
  • Work monitoring and control
  • Risk management
  • Data management


WP Elaboration

 

Examples of training topics include the following:
  • Estimating
  • Budgeting
  • Negotiating
  • Identifying and analyzing risks
  • Managing data
  • Planning
  • Scheduling