Summary

Establish and maintain an organizational policy for planning and performing the process.

Description

The purpose of this generic practice is to define the organizational expectations for the process and make these expectations visible to those members of the organization who are affected. In general, senior management is responsible for establishing and communicating guiding principles, direction, and expectations for the organization.

Not all direction from senior management will bear the label “policy.” The existence of appropriate organizational direction is the expectation of this generic practice, regardless of what it is called or how it is imparted.

CAR Elaboration

This policy establishes organizational expectations for identifying and systematically addressing causal analysis of selected outcomes.


CM Elaboration

This policy establishes organizational expectations for establishing and maintaining baselines, tracking and controlling changes to work products (under configuration management), and establishing and maintaining integrity of the baselines. This policy should address authorizing and implementing emergency changes.


DAR Elaboration

This policy establishes organizational expectations for selectively analyzing possible decisions using a formal evaluation process that evaluates identified alternatives against established criteria. The policy should also provide guidance on which decisions require a formal evaluation process.


IRP Elaboration

This policy establishes organizational expectations for establishing an approach to incident resolution and prevention; identifying, controlling, and addressing incidents; and for selected incidents, determining workarounds or addressing underlying causes.


IWM Elaboration

This policy establishes organizational expectations for establishing and maintaining the defined process for the work from startup throughout the work lifecycle, using the defined process in managing the work, and coordinating and collaborating with relevant stakeholders.


MA Elaboration

This policy establishes organizational expectations for aligning measurement objectives and activities with identified information needs and work group, organizational, or business objectives and for providing measurement results.


OPD Elaboration

This policy establishes organizational expectations for establishing and maintaining a set of standard processes for use by the organization, making organizational process assets available across the organization, and establishing rules and guidelines for teams.


OPF Elaboration

This policy establishes organizational expectations for determining process improvement opportunities for the processes being used and for planning, implementing, and deploying process improvements across the organization.


OPM Elaboration

This policy establishes organizational expectations for analyzing the organization’s business performance using statistical and other quantitative techniques to determine performance shortfalls, and identifying and deploying process and technology improvements that contribute to meeting quality and process performance objectives.


OPP Elaboration

This policy establishes organizational expectations for establishing and maintaining process performance baselines and process performance models for the organization’s set of standard processes.


OT Elaboration

This policy establishes organizational expectations for identifying the strategic training needs of the organization and providing that training.


PPQA Elaboration

This policy establishes organizational expectations for objectively evaluating whether processes and associated work products adhere to applicable process descriptions, standards, and procedures; and ensuring that noncompliance is addressed.

This policy also establishes organizational expectations for process and product quality assurance being in place for all work. Process and product quality assurance must possess sufficient independence from work group management to provide objectivity in identifying and reporting noncompliance issues.


QWM Elaboration

This policy establishes organizational expectations for using statistical and other quantitative techniques and historical data when: establishing quality and process performance objectives, composing the defined process for the work, selecting subprocess attributes critical to understanding process performance, monitoring subprocess and work performance, and performing root cause analysis to address process performance deficiencies. In particular, this policy establishes organizational expectations for use of process performance measures, baselines, and models.


REQM Elaboration

This policy establishes organizational expectations for managing requirements and identifying inconsistencies between the requirements and work plans and work products.


RSKM Elaboration

This policy establishes organizational expectations for defining a risk management strategy and identifying, analyzing, and mitigating risks.


SAM Elaboration

This policy establishes organizational expectations for establishing, maintaining, and satisfying supplier agreements.


SCON Elaboration

This policy establishes organizational expectations for establishing a service continuity plan that enables resumption of key services following a significant disruption in service delivery, providing training in the execution of the plan, and verifying and validating the plan.


SD Elaboration

This policy establishes organizational expectations for defining a service delivery approach, establishing service agreements, processing service requests, and delivering services.


 

SSD Addition


SSD Elaboration



This policy establishes organizational expectations for the following:

  • Collecting stakeholder needs, formulating service and service system component requirements, and analyzing and validating those requirements
  • Performing the iterative cycle in which service system solutions are selected, service system and service system component designs are developed, interface compatibility is managed, service system designs are implemented, and service system components are integrated
  • Establishing and maintaining verification and validation methods, procedures, criteria, and environments; performing peer reviews; and verifying selected work products.


SST Elaboration

This policy establishes organizational expectations for planning, implementing, and managing the transition of service system components into the delivery environment.


STSM Elaboration

This policy establishes organizational expectations for establishing and maintaining a set of standard services for use by the organization and making standard service descriptions available throughout the organization.


WMC Elaboration

This policy establishes organizational expectations for monitoring work progress and performance against the work plan and managing corrective action to closure when actual execution or results deviate significantly from the plan.


WP Elaboration

This policy establishes organizational expectations for estimating planning parameters, making internal and external commitments, and developing the plan for managing the work.