ARD.SG 1 Develop Customer Requirements

Stakeholders (e.g., customers, end users, suppliers, testers, integrators, maintainers, operators, supplier agreement management staff, manufacturers, logistics support staff) are sources of requirements. Their needs, expectations, constraints, interfaces, operational concepts, and product concepts are analyzed, harmonized, refined, and elaborated for translation into a set of customer requirements.

Frequently, stakeholder needs, expectations, constraints, and interfaces are poorly identified or conflicting. Since these needs, expectations, constraints, and interfaces should be clearly identified and understood throughout the project lifecycle, an iterative process is used throughout the life of the project to accomplish this objective. To facilitate the required interaction, relevant stakeholders are frequently involved throughout the project lifecycle to communicate their needs, expectations, and constraints, and to help resolve conflicts. Environmental, legal, and other constraints should be considered when creating and evolving the set of requirements to be used in acquiring products or services.