Maturity Level 2 Managed (CMMI-ACQ)

Projects define a supplier strategy, create project plans, and monitor and control the project to ensure the product or service is delivered as planned. The acquirer establishes agreements with suppliers supporting the projects and manages these agreements to ensure each supplier delivers on commitments. The acquirer develops and manages customer and contractual requirements. Configuration management and process and product quality assurance are institutionalized, and the acquirer develops the capability to measure and analyze process performance.

Also at maturity level 2, projects, processes, work products, and services are managed. The acquirer ensures that processes are planned in accordance with policy. To execute the process, the acquirer provides adequate resources, assigns responsibility for performing the process, trains people on the process, and ensures the designated work products of the process are under appropriate levels of configuration management. The acquirer identifies and involves relevant stakeholders and periodically monitors and controls the process.

Process adherence is periodically evaluated and process performance is shared with senior management. The process discipline reflected by maturity level 2 helps to ensure that existing practices are retained during times of stress.