Summary

Identify and involve the relevant stakeholders of the process as planned.

Description

The purpose of this generic practice is to establish and maintain the expected involvement of relevant stakeholders during the execution of the process.

Involve relevant stakeholders as described in an appropriate plan for stakeholder involvement. Involve stakeholders appropriately in activities such as the following:

  • Planning
  • Decisions
  • Commitments
  • Communications
  • Coordination
  • Reviews
  • Appraisals
  • Requirements definitions
  • Resolution of problems and issues


Refer to the Project Planning (PP) (CMMI-DEV) process area for more information about planning stakeholder involvement.


The objective of planning stakeholder involvement is to ensure that interactions necessary to the process are accomplished, while not allowing excessive numbers of affected groups and individuals to impede process execution.

Examples of stakeholders that might serve as relevant stakeholders for specific tasks, depending on context, include individuals, teams, management, customers, suppliers, end users, operations and support staff, other projects, and government regulators.

Subpractices



1. Identify stakeholders relevant to this process and their appropriate involvement.

Relevant stakeholders are identified among the suppliers of inputs to, the users of outputs from, and the performers of the activities in the process. Once the relevant stakeholders are identified, the appropriate level of their involvement in process activities is planned.



2. Share these identifications with project planners or other planners as appropriate.

3. Involve relevant stakeholders as planned.



CAR Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Conducting causal analysis
  • Assessing action proposals


CM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing baselines
  • Reviewing configuration management system reports and resolving issues
  • Assessing the impact of changes for configuration items
  • Performing configuration audits
  • Reviewing results of configuration management audits


DAR Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing guidelines for which issues are subject to a formal evaluation process
  • Defining the issue to be addressed
  • Establishing evaluation criteria
  • Identifying and evaluating alternatives
  • Selecting evaluation methods
  • Selecting solutions


IPM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Resolving issues about the tailoring of organizational process assets
  • Resolving issues among the project plan and other plans that affect the project
  • Reviewing project progress and performance to align with current and projected needs, objectives, and requirements
  • Creating the project’s shared vision
  • Defining the team structure for the project
  • Populating teams


MA Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing measurement objectives and procedures
  • Assessing measurement data
  • Providing meaningful feedback to those who are responsible for providing the raw data on which the analysis and results depend


OPD Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing the organization’s set of standard processes
  • Reviewing the organization’s lifecycle models
  • Resolving issues related to the tailoring guidelines
  • Assessing definitions of the common set of process and product measures
  • Reviewing work environment standards
  • Establishing and maintaining empowerment mechanisms
  • Establishing and maintaining organizational rules and guidelines for structuring and forming teams


OPF Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Coordinating and collaborating on process improvement activities with process owners, those who are or will be performing the process, and support organizations (e.g., training staff, quality assurance representatives)
  • Establishing the organizational process needs and objectives
  • Appraising the organization’s processes
  • Implementing process action plans
  • Coordinating and collaborating on the execution of pilots to test selected improvements
  • Deploying organizational process assets and changes to organizational process assets
  • Communicating the plans, status, activities, and results related to planning, implementing, and deploying process improvements


OPM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing improvement proposals that could contribute to meeting business objectives
  • Providing feedback to the organization on the readiness, status, and results of the improvement deployment activities


 

The feedback typically involves the following:
  • Informing the people who submit improvement proposals about the disposition of their proposals
  • Regularly communicating the results of comparing business performance against the business objectives
  • Regularly informing relevant stakeholders about the plans and status for selecting and deploying improvements
  • Preparing and distributing a summary of improvement selection and deployment activities


OPP Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing the organization’s quality and process performance objectives and their priorities
  • Reviewing and resolving issues on the organization’s process performance baselines
  • Reviewing and resolving issues on the organization’s process performance models


OT Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing a collaborative environment for discussion of training needs and training effectiveness to ensure that the organization’s training needs are met
  • Identifying training needs
  • Reviewing the organizational training tactical plan
  • Assessing training effectiveness


PI Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing the product integration strategy
  • Reviewing interface descriptions for completeness
  • Establishing the product integration procedures and criteria
  • Assembling and delivering the product and product components
  • Communicating the results after evaluation
  • Communicating new, effective product integration processes to give affected people the opportunity to improve their process performance


PMC Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Assessing the project against the plan
  • Reviewing commitments and resolving issues
  • Reviewing project risks
  • Reviewing data management activities
  • Reviewing project progress
  • Managing corrective actions to closure


PP Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing estimates
  • Reviewing and resolving issues on the completeness and correctness of the project risks
  • Reviewing data management plans
  • Establishing project plans
  • Reviewing project plans and resolving issues on work and resource issues


PPQA Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing criteria for the objective evaluations of processes and work products
  • Evaluating processes and work products
  • Resolving noncompliance issues
  • Tracking noncompliance issues to closure


QPM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing project objectives
  • Resolving issues among the project’s quality and process performance objectives
  • Selecting analytic techniques to be used
  • Evaluating the process performance of selected subprocesses
  • Identifying and managing the risks in achieving the project’s quality and process performance objectives
  • Identifying what corrective action should be taken


RD Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing the adequacy of requirements in meeting needs, expectations, constraints, and interfaces
  • Establishing operational concepts and operational, sustainment, and development scenarios
  • Assessing the adequacy of requirements
  • Prioritizing customer requirements
  • Establishing product and product component functional and quality attribute requirements
  • Assessing product cost, schedule, and risk


REQM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Resolving issues on the understanding of requirements
  • Assessing the impact of requirements changes
  • Communicating bidirectional traceability
  • Identifying inconsistencies among requirements, project plans, and work products


RSKM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing a collaborative environment for free and open discussion of risk
  • Reviewing the risk management strategy and risk mitigation plans
  • Participating in risk identification, analysis, and mitigation activities
  • Communicating and reporting risk management status


SAM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing criteria for evaluation of potential suppliers
  • Reviewing potential suppliers
  • Establishing supplier agreements
  • Resolving issues with suppliers
  • Reviewing supplier performance


TS Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Developing alternative solutions and selection criteria
  • Obtaining approval on external interface specifications and design descriptions
  • Developing the technical data package
  • Assessing the make, buy, or reuse alternatives for product components
  • Implementing the design


VAL Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Selecting the products and product components to be validated
  • Establishing the validation methods, procedures, and criteria
  • Reviewing results of product and product component validation and resolving issues
  • Resolving issues with the customers or end users

 

Issues with the customers or end users are resolved particularly when there are significant deviations from their baseline needs. Examples of resolutions include the following:
  • Waivers on the contract or agreement (what, when, and for which products)
  • Additional in-depth studies, trials, tests, or evaluations
  • Possible changes in the contracts or agreements


VER Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Selecting work products and methods for verification
  • Establishing verification procedures and criteria
  • Conducting peer reviews
  • Assessing verification results and identifying corrective action